No return of merchandise will be accepted without first securing a Return Merchandise Authorization (“RMA”) number provided by Skytech Gaming. The Buyer must submit evidence of purchase date, Order ID or Invoice Number, reason for return, exchange, or refund, and RMA number. At its sole discretion, Skytech Gaming may accept or deny the Buyer’s claim for return, exchange, or damages.
No refund, credit, or exchange is allowed after 30 days from the date of the invoice on all PCs. All PCs returned must have the RMA number prominently displayed on the shipping label. All products returned must be securely packed and delivered to Skytech Gaming in an undamaged condition. Skytech Gaming reserves the right to refuse or reject returned merchandise for failure to follow the conditions set forth herein.
Refunds:
If the PC is accepted and the goods have not been used and are in a resalable condition, Skytech Gaming shall provide a refund on new PCs, minus 10% of the purchase price; returns may be subject to a 15% restocking fee in addition to the cost of shipping both ways if found in used condition. If the goods are determined to be damaged/defective and found to be the fault of Skytech Gaming, a full refund will be issued upon return. Received PCs that are sent in for refund and are found to be in damaged condition due to the fault of the Buyer will be subject to a $50 labor fee, the cost of damaged parts, and any applicable restocking and shipping fees.
Repairs/Replacements:
If the PC accepted for repair or replacement is received in damaged/defective condition due to the fault of the Buyer, Skytech Gaming will issue a labor fee of $50 plus the cost of any component found to be damaged/defective. This fee must be paid before Skytech Gaming will proceed with replacement or repair of the received good.
If in the process of a repair or troubleshooting case, Skytech Gaming deems that a component is defective and needs to be replaced, Skytech Gaming guarantees that the component will be new and unused if stock allows. Otherwise, Skytech Gaming will use a refurbished component that is guaranteed to be working at the time of replacement. Skytech Gaming cannot guarantee that the replacement part used or sent to the customer for the purposes of repair will be of the same make and/or model unless the make and/or model is stated in the description of the desktop’s listing.
Refurbished PCs
No refund, credit, or exchange is allowed 90 days from the date of the invoice on refurbished PCs.
Skytech Gaming guarantees that the PC will be free of any defect in material or workmanship for a period of 6 months for labor and 6 months for parts from the date of the original purchase.
Monitors:
Skytech branded monitors are eligible to be returned up to 1 year from the purchase date. Defective monitors, including those with at least 1 stuck or dead pixel are eligible for return and full refund.
Non-Skytech branded monitors are eligible to be returned up to 30 days from the purchase date. Defective monitors, including those with at least 1 stuck or dead pixel are eligible for return and full refund. For any issues after this period, you may contact the monitor manufacturer for assistance.
BenQ – 3 year warranty period starting from the original purchase date. BenQ will cover all shipping costs if the monitor is under warranty, otherwise the customer will pay return shipping and all applicable repair costs. No product registration is required, but you may be required to submit proof of purchase upon opening a support ticket.
https://www.benq.com/en-us/support.html
New and/or opened working monitors may be subject to a restocking and/or shipping fee upon inspection. Monitors once accepted for a return will only be eligible for a refund. No exchange, replacement, substitution, or repair options are available.
Get peace of mind with Skytech's Refundable Protection Program—extend your coverage, and if you don’t use it, get your money back as store credit!
Terms and Conditions for Skytech Gaming's "Refundable Protection Program"
1. Program Overview: Skytech Gaming offers a 1-year standard warranty on all prebuilt gaming PCs, covering parts and labor. Additionally, customers can purchase the Refundable Protection Program, which extends the warranty coverage beyond the initial year.
2. Coverage Details: The Refundable Protection Program covers both parts and labor for repairs, ensuring the PC is free from defects in materials or workmanship during the extended coverage period.
3. Refund Eligibility: If no claims are made under the Refundable Protection Program during the coverage period, customers are eligible to receive a full refund in the form of store credit. For example, if a customer purchases a $200 Refundable Protection Program, they will receive $200 in store credit.
4. Claiming Store Credit: Customers can claim their store credit by either: Contacting Skytech Gaming's customer service after the warranty period ends to receive the store credit. Receiving an email from Skytech Gaming with a one-time use promo code that can be applied to their account.
5. Promo Code Details: The promo code provided as part of the Refundable Protection Program acts as store credit and can be combined with other offers on the Skytech Gaming website. This store credit is only eligible for purchases made directly through the Skytech Gaming website and cannot be used at other retailers.
6. Exclusions and Limitations: The program does not cover damages resulting from user overclocking, third-party software, or accessories not installed by Skytech Gaming. The company reserves the right to void the warranty for PCs used in cryptocurrency mining or other prohibited activities. The Refundable Protection Program applies only to Skytech-branded products.
7. Additional Conditions: Skytech Gaming may refuse or charge additional fees for returns that do not comply with the outlined conditions. A 10-15% restocking fee may be applied for products returned in used condition, and customers are responsible for shipping costs unless the return is due to a defect covered under the program.
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