Frequently Asked Questions

General

As of 6/25/21, Microsoft states that a Trusted Platform Module (TPM) version 2.0 is required to upgrade to Windows 11. Most motherboards do not feature this component, instead offering a header for you to install the module separately.

(https://docs.microsoft.com/en-us/windows/compatibility/windows-11/)

Motherboards without a discrete TPM 2.0 module may still meet the requirements for Windows 11 through manufacturer specific security solutions such as AMD Ryzen’s firmware TPM (fTPM) and Intel’s Platform Trust Technology (PTT).

You can generally enable these options in the motherboard’s BIOS if you have a CPU listed below.

Compatible AMD Ryzen CPUs (link):

  • Ryzen 2000 series
  • Ryzen 3000 series
  • Ryzen 5000 series

Compatible Intel CPUs (link):

  • Intel 8th Gen (Coffee Lake)
  • Intel 9th Gen (Coffee Lake Refresh)
  • Intel 10th Gen (Comet Lake)
  • Intel 10th Gen (Ice Lake)
  • Intel 11th Gen (Rocket Lake)
  • Intel 11th Gen (Tiger Lake)

Skytech Gaming is working to ensure Windows 11 compatibility for products with the listed CPUs, however we cannot guarantee that your PC will be Windows 11 compatible as the OS is currently in pre-release and the upgrade requirements may be subject to change. We will not be able to support any issues caused by upgrading your OS to a pre-released version of Windows 11. This post will be updated whenever new information comes to light.

Your PC comes fully assembled and ready to use. Every PC comes with a setup guide, as well as a power cable, mouse, and keyboard. We currently do not offer monitor cables or speakers/headsets at this time.

Unfortunately, we are not able to offer component upgrade services at this time.

A Windows 10 digital license is associated with your PC hardware. We do not have OEM stickers or product cards. To see the full key, you need to use a third party program such as ‘Product KeyFinder’. If your Windows is unactivated, please use the ‘Activation Troubleshooter’ in Windows.

Please note that you will have to add the device to your Microsoft Live account to transfer the key after you change motherboards. You can do this by going to Settings Update & Security Activation Add a Microsoft account.

Each computer comes with Windows 10 and hardware drivers. As Windows, Intel, AMD and Nvidia continually update their drivers, you may need to download the latest versions from their respective sites.

We do not have any special software for the keyboard or mouse. They are plug and play.

The DPI is as follows: 800 / 1200 / 1600 / 2400.

Please check to see that you have an M.2 form factor SSD instead of the regular 2.5” SSD. If you are missing any components, please contact Customer Service.

As most gamers nowadays use services such as ‘Steam’ and ‘GOG.COM’ to obtain their games digitally, we have decided to lower the cost of the majority of our products by excluding the DVD drive. Our older ‘Archangel’, ‘Shadow’ and ‘Rampage’ lines are the only models to offer an internal DVD drive. If you do need a DVD drive, external USB drives are available on the internet or brick and mortar stores to purchase. If you by chance receive a driver CD with your PC, you may dispose of it as newer drivers are already pre-installed by our technicians.

All of our computers come with a keyboard, mouse, and power cable. Depending on the model, it may also come with antennas for the wifi card.

An AIO, or All-In-One, is a self-contained liquid cooled unit for your CPU or graphics processing unit. They are an easy answer for customers wanting the benefits of liquid cooling in a one-stop, maintenance free solution.

Water cooling enables your CPU or graphics processing unit to run at lower temperatures while offering a different aesthetic to traditional fan based heatsinks/CPU coolers.

Meltdown refers to a vulnerability affecting Intel CPUs that may let programs access the operating system’s memory. This memory may have sensitive information such as passwords. Intel has issued a fix, but it does introduce some CPU overhead. However, this and other fixes should not impact gaming performance as long as you are using Windows 10.

Spectre refers to a vulnerability affecting all modern CPUs, Intel and AMD included. This is because the exploit relies on a behavior that all modern CPUs share. Motherboard manufacturers have released CPU firmware patches in order to mitigate the vulnerabilities. Microsoft, Nvidia, AMD, as well as web browsers such as Firefox, Chrome, Edge and Internet Explorer have also issued some fixes on the operating system, hardware, and software level.

Due to a constantly changing inventory, we cannot ensure that a certain model or manufacturer is used in your machine. We can guarantee that each computer is tested thoroughly before you receive it.

We do not officially support user overclocking or mining. Any damage to your components that is a result of user overclock or mining is not covered under our warranty.

Our power supplies should work with both 220 and 240 voltages. There may be a switch on the back of the power supply to change between them. If it does not have a switch, then the power supply is ‘auto range’, meaning it will detect the voltages and use the correct setting automatically.

You do not need to touch those as they are extra cables from the power supply. We try to bundle them away as they are not necessary for the PC to function as we designed it.

Yes! Please message our social media team on Instagram @skytechgaming for all sponsorship inquiries. We will be in contact with you if interested.

Unfortunately, we are currently experiencing a larger amount of calls and emails than we have been before. We apologize for not getting back in touch with you but we are working on getting as caught up as possible. We thank you for your patience. Please feel free to use our LiveChat option during business hours as that is the best way to get in touch with a person at this time.

Billing & Shipping

We currently offer debit and credit through Paypal.

We offer financing through Bread, a financing company. A short credit check is required before loan acceptance so your credit score may be impacted.

We do not offer any discounts at the moment.

We ship to any of the 50 states in the US as well as overseas military bases. Our PCs are sold overseas through third party vendors, but please note that we offer limited support for overseas customers. Please see our warranty policies for more detail.

Unfortunately, due to COVID-19 we will not be doing local pick-up or drop offs. We apologize for the inconvenience.

We are not able to deliver locally.

Please see our shipping policy at this link.

You should be able to look up the tracking number in your orders if you purchased a PC from our website. Please note that our current system will have the status as processed until it ships out.

Warranty & RMA

Our default policies are as follows:

  • 30-day from Purchase Replacement/Refund Period: You may return it for any reason, though if opened and non-defective we will have to issue a restocking fee and shipping fee.

  • 1-Year Policy on Parts & Repairs: Whether you need replacement parts or your computer sent in for repairs, we will cover it all free of charge. This and the above warranties are voided when you change the following components with non-Skytech Gaming issued components: motherboard, CPU, RAM, GPU and Power Supply.

  • Lifetime Technical Support: We will answer any question, technical or not for the lifetime of your PC.


For more details, please see our Warranty page here.

Typically, after we receive the PC at our warehouse, it currently takes up to 5-7 business days for the return to be processed and the refund issued to your original payment method.

No, just contact us with any problem you may have.

Please contact our customer service and we will be glad to assist you.

Phone support is available Mon-Friday, 9:00am – 5:00pm Pacific.

Email support is available Mon-Friday, 9:00am – 5:00pm Pacific.

If we are unable to answer your call, please leave a voice message with your name and a description of the problem and we will call you back as soon as we can.

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