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(888) 370-8882
Message one our agents for order updates or technical support. [email protected]
Speak to a live agent during normal business hours between Monday and Friday.
In light of the increased volume of customer complaints, technical support requests, and various inquiries we’ve received, we wish to set the record straight:
Skytech Gaming is not affiliated, associated, or in any way connected with either STGAuborn or SKYTECH USA LLC.
It has come to our attention that some may be under the mistaken impression that we offer customer service, technical support, warranties, or returns for products associated with STGAuborn or SKYTECH USA LLC. We must clarify that any such inquiries directed to Skytech Gaming will be categorically rejected. We operate independently and do not share any partnerships or operational ties with these entities.
For those who have purchased a product from STGAuborn or SKYTECH USA LLC or have any issues with their offerings, we urge you to reach out directly to the respective companies or the retailer from which you secured your purchase.
Skytech Gaming values the trust and support of its customers. As such, we reserve the right to pursue legal actions against misleading practices that inaccurately associate us with STGAuborn or SKYTECH USA LLC or that sow confusion among our clientele.
Thank you for your understanding.
Get peace of mind with Skytech's Refundable Protection Program—extend your coverage, and if you don’t use it, get your money back as store credit!
Terms and Conditions for Skytech Gaming's "Refundable Protection Program"
1. Program Overview: Skytech Gaming offers a 1-year standard warranty on all prebuilt gaming PCs, covering parts and labor. Additionally, customers can purchase the Refundable Protection Program, which extends the warranty coverage beyond the initial year.
2. Coverage Details: The Refundable Protection Program covers both parts and labor for repairs, ensuring the PC is free from defects in materials or workmanship during the extended coverage period.
3. Refund Eligibility: If no claims are made under the Refundable Protection Program during the coverage period, customers are eligible to receive a full refund in the form of store credit. For example, if a customer purchases a $200 Refundable Protection Program, they will receive $200 in store credit.
4. Claiming Store Credit: Customers can claim their store credit by either: Contacting Skytech Gaming's customer service after the warranty period ends to receive the store credit. Receiving an email from Skytech Gaming with a one-time use promo code that can be applied to their account.
5. Promo Code Details: The promo code provided as part of the Refundable Protection Program acts as store credit and can be combined with other offers on the Skytech Gaming website. This store credit is only eligible for purchases made directly through the Skytech Gaming website and cannot be used at other retailers.
6. Exclusions and Limitations: The program does not cover damages resulting from user overclocking, third-party software, or accessories not installed by Skytech Gaming. The company reserves the right to void the warranty for PCs used in cryptocurrency mining or other prohibited activities. The Refundable Protection Program applies only to Skytech-branded products.
7. Additional Conditions: Skytech Gaming may refuse or charge additional fees for returns that do not comply with the outlined conditions. A 10-15% restocking fee may be applied for products returned in used condition, and customers are responsible for shipping costs unless the return is due to a defect covered under the program.
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