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Frequently Asked Questions

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Can my computer run Windows 11?

Updated 12/23/21

As of 11/17/21, Microsoft states that a Trusted Platform Module (TPM) version 2.0 is required to upgrade to Windows 11. Most motherboards do not feature this component, instead offering a header for you to install the module separately.

https://docs.microsoft.com/en-us/windows/compatibility/windows-11/

Motherboards without a discrete TPM 2.0 module may still meet the requirements for Windows 11 through manufacturer specific security solutions such as AMD Ryzen’s firmware TPM (fTPM) and Intel’s Platform Trust Technology (PTT).

You can generally enable these options in the motherboard’s BIOS if you have a CPU listed below.

Compatible AMD Ryzen CPUs:

  • Ryzen 2000 series
  • Ryzen 3000 series
  • Ryzen 5000 series

Compatible Intel CPUs:

  • Intel 8th Gen (Coffee Lake)
  • Intel 9th Gen (Coffee Lake Refresh)
  • Intel 10th Gen (Comet Lake)
  • Intel 10th Gen (Ice Lake)
  • Intel 11th Gen (Rocket Lake)
  • Intel 11th Gen (Tiger Lake)

In addition to those hardware requirements, you will also need to convert your operating system’s drive file system from MBR to GPT.

Once you have confirmed that the file system is GPT, you will need to change or disable CSM (Unified Extensible Firmware Interface) or Legacy Boot Mode and enable UEFI/BIOS (Unified Extensible Firmware Interface) in order to enable “Secure Boot.”

Here is a helpful link for do-it-yourself types: https://www.windowscentral.com/how-convert-mbr-disk-gpt-move-bios-uefi-windows-10

If you’re not sure how to follow those steps, please contact customer support for any questions concerning the upgrade process.

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Terms and Conditions for Skytech Gaming's "Refundable Protection Program"

1. Program Overview: Skytech Gaming offers a 1-year standard warranty on all prebuilt gaming PCs, covering parts and labor. Additionally, customers can purchase the Refundable Protection Program, which extends the warranty coverage beyond the initial year.
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4. Claiming Store Credit: Customers can claim their store credit by either: Contacting Skytech Gaming's customer service after the warranty period ends to receive the store credit. Receiving an email from Skytech Gaming with a one-time use promo code that can be applied to their account.
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7. Additional Conditions: Skytech Gaming may refuse or charge additional fees for returns that do not comply with the outlined conditions. A 10-15% restocking fee may be applied for products returned in used condition, and customers are responsible for shipping costs unless the return is due to a defect covered under the program.

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