Skytech Gaming guarantees that the PC will be free of any defect in material or workmanship for a period of one year for labor and one year for parts from the date of the original purchase. Skytech Gaming has the sole discretion in determining whether a PC is covered under the warranty for labor and/or warranty for parts. Should the PC prove defective by reason of improper workmanship or material as reasonably determined by Skytech Gaming, Skytech Gaming agrees, at its option, to either repair or replace the PC free of charge, excluding any shipping or handling charges. Skytech Gaming is not responsible for any software or data installed on the PC that was not originally supplied by Skytech Gaming. Skytech Gaming is not responsible for the support of third party programs. Skytech Gaming is also not responsible for damage caused by user overclocking of components. Skytech Gaming will offer best effort support, but will reserve the right to refer to the appropriate third party support where appropriate. This warranty does not cover software, hardware, external devices, accessories or other parts added to a system after the system is shipped from Skytech Gaming, or accessories or parts that are not installed in the Skytech Gaming factory. Monitors, keyboards, and mice that are included with the PC are covered under this warranty; all other monitors, keyboards, and mice are not covered. Any part that is repaired or replaced under this warranty will, itself, be warranted only for the remainder of the warranty period of the original product being repaired or replaced. Defective parts must be returned to Skytech Gaming unless otherwise specified. Skytech Gaming will not reimburse the customer for any out-of-pocket expenses incurred in the event that the customer chooses to resolve any issues via an unauthorized third party repair shop instead of Skytech Gaming’s provided warranty service. Skytech Gaming reserves the right to void the warranty of any PC that is found to been used for crypto-currency mining or any other reason at its discretion.
PURCHASES OUTSIDE OF THE US
For products purchased outside of the US, you will need to contact the retailer or distributor from whom you purchased the product for any returns within the 30-day from purchase period. If you are outside of the return period, please contact Skytech Gaming Customer Support with your proof of purchase and a description of the problem for assistance. Skytech Gaming will not issue a Return Merchandise Authorization (“RMA”) for the PC or its individual components if you are located outside of the US without prior approval. Skytech Gaming will not be responsible for any customs, taxes or duties. The Buyer is responsible for any customs, taxes, duties or other fees collected.
Get peace of mind with Skytech's Refundable Protection Program—extend your coverage, and if you don’t use it, get your money back as store credit!
Terms and Conditions for Skytech Gaming's "Refundable Protection Program"
1. Program Overview: Skytech Gaming offers a 1-year standard warranty on all prebuilt gaming PCs, covering parts and labor. Additionally, customers can purchase the Refundable Protection Program, which extends the warranty coverage beyond the initial year.
2. Coverage Details: The Refundable Protection Program covers both parts and labor for repairs, ensuring the PC is free from defects in materials or workmanship during the extended coverage period.
3. Refund Eligibility: If no claims are made under the Refundable Protection Program during the coverage period, customers are eligible to receive a full refund in the form of store credit. For example, if a customer purchases a $200 Refundable Protection Program, they will receive $200 in store credit.
4. Claiming Store Credit: Customers can claim their store credit by either: Contacting Skytech Gaming's customer service after the warranty period ends to receive the store credit. Receiving an email from Skytech Gaming with a one-time use promo code that can be applied to their account.
5. Promo Code Details: The promo code provided as part of the Refundable Protection Program acts as store credit and can be combined with other offers on the Skytech Gaming website. This store credit is only eligible for purchases made directly through the Skytech Gaming website and cannot be used at other retailers.
6. Exclusions and Limitations: The program does not cover damages resulting from user overclocking, third-party software, or accessories not installed by Skytech Gaming. The company reserves the right to void the warranty for PCs used in cryptocurrency mining or other prohibited activities. The Refundable Protection Program applies only to Skytech-branded products.
7. Additional Conditions: Skytech Gaming may refuse or charge additional fees for returns that do not comply with the outlined conditions. A 10-15% restocking fee may be applied for products returned in used condition, and customers are responsible for shipping costs unless the return is due to a defect covered under the program.
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