Updated 12/23/21
As of 11/17/21, Microsoft states that a Trusted Platform Module (TPM) version 2.0 is required to upgrade to Windows 11. Most motherboards do not feature this component, instead offering a header for you to install the module separately.
https://docs.microsoft.com/en-us/windows/compatibility/windows-11/
Motherboards without a discrete TPM 2.0 module may still meet the requirements for Windows 11 through manufacturer specific security solutions such as AMD Ryzen’s firmware TPM (fTPM) and Intel’s Platform Trust Technology (PTT).
You can generally enable these options in the motherboard’s BIOS if you have a CPU listed below.
Compatible AMD Ryzen CPUs:
Compatible Intel CPUs:
In addition to those hardware requirements, you will also need to convert your operating system’s drive file system from MBR to GPT.
Once you have confirmed that the file system is GPT, you will need to change or disable CSM (Unified Extensible Firmware Interface) or Legacy Boot Mode and enable UEFI/BIOS (Unified Extensible Firmware Interface) in order to enable “Secure Boot.”
Here is a helpful link for do-it-yourself types: https://www.windowscentral.com/how-convert-mbr-disk-gpt-move-bios-uefi-windows-10
If you’re not sure how to follow those steps, please contact customer support for any questions concerning the upgrade process.
Your PC comes fully assembled and ready to use. Every PC comes with a setup guide, as well as a power cable, mouse, and keyboard. We currently do not offer monitor cables or speakers/headsets at this time.
Unfortunately, we are not able to offer component upgrade services at this time.
Newer models come with Windows 11 Home but older models have Windows 10 Home.
A Windows 10 digital license is associated with your PC hardware. We do not have OEM stickers or product cards. To see the full key, you need to use a third party program such as ‘Product KeyFinder’. If your Windows is unactivated, please use the ‘Activation Troubleshooter’ in Windows.
Please note that you will have to add the device to your Microsoft Live account to transfer the key after you change motherboards. You can do this by going to Settings > Update & Security > Activation > Add a Microsoft account.
Each computer comes with Windows 10 and hardware drivers. As Windows, Intel, AMD and Nvidia continually update their drivers, you may need to download the latest versions from their respective sites.
We do not have any special software for the keyboard or mouse. They are plug and play.
The DPI is as follows: 800 / 1200 / 1600 / 2400.
Please check to see that you have an M.2 form factor SSD instead of the regular 2.5” SSD. If you are missing any components, please contact Customer Service.
As most gamers nowadays use services such as ‘Steam’ and ‘GOG.COM’ to obtain their games digitally, we have decided to lower the cost of the majority of our products by excluding the DVD drive. Our older ‘Archangel’, ‘Shadow’ and ‘Rampage’ lines are the only models to offer an internal DVD drive. If you do need a DVD drive, external USB drives are available on the internet or brick and mortar stores to purchase. If you by chance receive a driver CD with your PC, you may dispose of it as newer drivers are already pre-installed by our technicians.
All of our computers come with a keyboard, mouse, and power cable. Depending on the model, it may also come with antennas for the wifi card.
An AIO, or All-In-One, is a self-contained liquid cooled unit for your CPU or graphics processing unit. They are an easy answer for customers wanting the benefits of liquid cooling in a one-stop, maintenance free solution.
Water cooling enables your CPU or graphics processing unit to run at lower temperatures while offering a different aesthetic to traditional fan based heatsinks/CPU coolers.
Meltdown refers to a vulnerability affecting Intel CPUs that may let programs access the operating system’s memory. This memory may have sensitive information such as passwords. Intel has issued a fix, but it does introduce some CPU overhead. However, this and other fixes should not impact gaming performance as long as you are using Windows 10.
Spectre refers to a vulnerability affecting all modern CPUs, Intel and AMD included. This is because the exploit relies on a behavior that all modern CPUs share. Motherboard manufacturers have released CPU firmware patches in order to mitigate the vulnerabilities. Microsoft, Nvidia, AMD, as well as web browsers such as Firefox, Chrome, Edge and Internet Explorer have also issued some fixes on the operating system, hardware, and software level.
Due to a constantly changing inventory, we cannot ensure that a certain model or manufacturer is used in your machine. We can guarantee that each computer is tested thoroughly before you receive it.
Yes! Please send any bespoke inquiries to [email protected]
We do not officially support user overclocking or mining. Any damage to your components that is a result of user overclock or mining is not covered under our warranty.
Our power supplies should work with both 220 and 240 voltages. There may be a switch on the back of the power supply to change between them. If it does not have a switch, then the power supply is ‘auto range’, meaning it will detect the voltages and use the correct setting automatically.
You do not need to touch those as they are extra cables from the power supply. We try to bundle them away as they are not necessary for the PC to function as we designed it.
Yes! Please message our social media team on Instagram @skytechgaming for all sponsorship inquiries. We will be in contact with you if interested.
Unfortunately, we are currently experiencing a larger amount of calls and emails than we have been before. We apologize for not getting back in touch with you but we are working on getting as caught up as possible. We thank you for your patience. Please feel free to use our LiveChat option during business hours as that is the best way to get in touch with a person at this time.
We currently offer debit and credit through Paypal.
We offer financing through Bread, a financing company. A short credit check is required before loan acceptance so your credit score may be impacted.
We do not offer any discounts at the moment.
We ship to any of the 50 states in the US as well as overseas military bases. Our PCs are sold overseas through third party vendors, but please note that we offer limited support for overseas customers. Please see our warranty policies for more detail.
Unfortunately, due to COVID-19 we will not be doing local pick-up or drop offs. We apologize for the inconvenience.
We are not able to deliver locally.
Please see our shipping policy at this link.
You should be able to look up the tracking number in your orders if you purchased a PC from our website. Please note that our current system will have the status as processed until it ships out.
Our default policies are as follows:
For more details, please see our Warranty page here.
Typically, after we receive the PC at our warehouse, it currently takes up to 5-7 business days for the return to be processed and the refund issued to your original payment method.
No, just contact us with any problem you may have.
Please contact our customer service and we will be glad to assist you.
Phone support is available Mon-Friday, 9:00am – 5:00pm Pacific.
Email support is available Mon-Friday, 9:00am – 5:00pm Pacific.
If we are unable to answer your call, please leave a voice message with your name and a description of the problem and we will call you back as soon as we can.
Get peace of mind with Skytech's Refundable Protection Program—extend your coverage, and if you don’t use it, get your money back as store credit!
Terms and Conditions for Skytech Gaming's "Refundable Protection Program"
1. Program Overview: Skytech Gaming offers a 1-year standard warranty on all prebuilt gaming PCs, covering parts and labor. Additionally, customers can purchase the Refundable Protection Program, which extends the warranty coverage beyond the initial year.
2. Coverage Details: The Refundable Protection Program covers both parts and labor for repairs, ensuring the PC is free from defects in materials or workmanship during the extended coverage period.
3. Refund Eligibility: If no claims are made under the Refundable Protection Program during the coverage period, customers are eligible to receive a full refund in the form of store credit. For example, if a customer purchases a $200 Refundable Protection Program, they will receive $200 in store credit.
4. Claiming Store Credit: Customers can claim their store credit by either: Contacting Skytech Gaming's customer service after the warranty period ends to receive the store credit. Receiving an email from Skytech Gaming with a one-time use promo code that can be applied to their account.
5. Promo Code Details: The promo code provided as part of the Refundable Protection Program acts as store credit and can be combined with other offers on the Skytech Gaming website. This store credit is only eligible for purchases made directly through the Skytech Gaming website and cannot be used at other retailers.
6. Exclusions and Limitations: The program does not cover damages resulting from user overclocking, third-party software, or accessories not installed by Skytech Gaming. The company reserves the right to void the warranty for PCs used in cryptocurrency mining or other prohibited activities. The Refundable Protection Program applies only to Skytech-branded products.
7. Additional Conditions: Skytech Gaming may refuse or charge additional fees for returns that do not comply with the outlined conditions. A 10-15% restocking fee may be applied for products returned in used condition, and customers are responsible for shipping costs unless the return is due to a defect covered under the program.
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