Return & Refund Policy
Return Authorization
No product may be returned to Skytech Gaming without prior authorization.
Customers requesting a return must contact Skytech Gaming Customer Support and obtain a Return Merchandise Authorization ("RMA") before shipping any product to Skytech Gaming. Skytech Gaming may require the customer to provide the order number, invoice number, proof of purchase, product serial number, reason for the requested return, photographs, diagnostic information, or other information reasonably necessary to evaluate the request.
An RMA authorizes the shipment of the product to Skytech Gaming for evaluation. Issuance of an RMA does not, by itself, guarantee that a refund, credit, replacement, or exchange will be approved.
Products returned without authorization may be refused and returned to the sender.
Return Period for New PCs
New Skytech Gaming PCs may be eligible for return within thirty (30) days from the invoice date, subject to the requirements and deductions described in this policy.
No refund, credit, or exchange is available after the applicable return period unless otherwise required by law or expressly authorized by Skytech Gaming in writing.
Complete-System Returns and Installed Components
A desktop PC purchased from Skytech Gaming is sold as a complete configured system.
Internal components installed in, included with, or selected as part of a desktop PC configuration are not individually returnable for a refund, partial refund, credit, or exchange unless Skytech Gaming expressly authorizes a component-level return in writing.
This includes, without limitation, processors, graphics cards, memory, storage drives, motherboards, power supplies, cooling components, fans, cases, and other hardware installed as part of the purchased system.
A price or value assigned to an individual component on an invoice, order confirmation, product configurator, or other purchase record does not create a separate right to return that component or receive a refund or credit for its stated value.
A customer seeking a refund for a desktop PC must return the complete PC in its purchased configuration, including the original components supplied by Skytech Gaming, except where Skytech Gaming has specifically authorized otherwise.
If a returned PC is missing an original component, accessory, or other item included with the purchase, Skytech Gaming may, to the extent permitted by applicable law, refuse the return or deduct the reasonable replacement cost of the missing item from any otherwise applicable refund.
Component-level repair or replacement performed under Skytech Gaming's Limited Warranty is a warranty remedy and does not create a right to return an individual installed component for a refund or credit.
Return Condition and Inspection
All returned products must be securely packaged and returned in a condition reasonably sufficient to prevent damage during transportation. The RMA number must be included as instructed by Skytech Gaming.
All returns are subject to inspection after receipt.
A returned PC must include the hardware and other items originally supplied with the system unless Skytech Gaming has authorized otherwise.
Skytech Gaming may refuse a return, or apply deductions permitted under this policy and applicable law, when a returned product:
- Is physically damaged due to customer handling, modification, misuse, or inadequate return packaging;
- Is missing components;
- Has been materially altered from its purchased configuration;
- Is returned outside the applicable return period;
- Was shipped without required authorization; or
- Otherwise fails to satisfy the conditions of this policy.
Refunds for New PCs
If an eligible new PC is returned unused and in resalable condition, the refund will be subject to a deduction equal to ten percent (10%) of the purchase price.
A PC returned in used condition may be subject to a restocking fee of up to fifteen percent (15%) of the applicable purchase price, together with applicable shipping charges.
If Skytech Gaming determines that a returned PC was damaged or defective due to a condition for which Skytech Gaming is responsible, Skytech Gaming will provide the refund or other remedy required under this policy and applicable law.
If a returned PC has been damaged due to the customer's actions, handling, modification, removal or installation of components, inadequate packaging, or another condition attributable to the customer, the refund may be reduced by:
- A $50 inspection or labor fee;
- The reasonable cost of repairing or replacing damaged or missing components;
- Any applicable restocking fee; and
- Applicable shipping expenses.
Any deduction will be determined after inspection of the returned system.
Refunds are issued only after the returned merchandise has been received and evaluated by Skytech Gaming.
Cancellations After Shipment
If a cancellation request is received after a computer has shipped, Skytech Gaming may attempt to recall the shipment.
A $50 recall fee will be deducted from the applicable refund when a shipment recall is requested after shipment.
A refund for a recalled shipment will not be processed until the computer has been returned to and received by Skytech Gaming.
If a customer refuses delivery without taking possession of the computer, the purchase price will be refunded after the computer has been returned to and received by Skytech Gaming, subject to any non-refundable custom build fee described below and any other deduction permitted by this policy or applicable law.
Custom-Built Computers
For custom-built computers, the custom build fee becomes non-refundable once Skytech Gaming has completed the custom build.
If an eligible cancellation request is received before the custom computer has been built, the custom build fee will be refunded.
The custom build fee is separate from the customer's rights, if any, to return the completed computer under the applicable return provisions above.
Repairs and Replacements
Returns for refund are separate from warranty repair and replacement service.
Warranty claims, including repair or replacement of individual components, are governed by Skytech Gaming's Limited Warranty.
Skytech Gaming may refuse to service a computer received in an unsanitary or hazardous condition, including a computer contaminated by insects, rodent infestation or droppings, biohazards, excessive filth, or another condition that reasonably presents a health or safety risk to personnel.
If service is refused for this reason, the computer may be returned to the customer without repair.
If a computer submitted for repair or replacement contains damage caused by the customer or a condition not covered under the applicable warranty, Skytech Gaming may provide an estimate for applicable labor, replacement components, or other non-covered service before proceeding.
Replacement-component availability, substitutions, refurbished components, and other warranty-service terms are governed by Skytech Gaming's Limited Warranty.
Refurbished PCs
Refurbished PCs may be returned within ninety (90) days from the invoice date, subject to the conditions of this Return Policy.
No refund, credit, or exchange is available after ninety (90) days from the invoice date unless otherwise required by applicable law.
Warranty coverage for refurbished PCs is governed by the warranty terms applicable to the product at the time of purchase.
Monitors
Skytech-branded monitors may be returned within one (1) year from the purchase date. Defective Skytech-branded monitors, including monitors with at least one stuck or dead pixel, are eligible for the applicable refund remedy.
Non-Skytech-branded monitors may be returned within thirty (30) days from the purchase date. Defective monitors, including monitors with at least one stuck or dead pixel, are eligible for the applicable refund remedy during that period.
After the applicable return period, customers should contact the monitor manufacturer regarding manufacturer warranty service.
Working monitors that have been opened or used may be subject to applicable restocking and shipping charges following inspection.
Once accepted for return under this policy, monitors are eligible for refund only. Exchange, substitution, repair, or replacement through the Return Policy is not available unless expressly authorized by Skytech Gaming or required by applicable law.
Applicable Law
Nothing in this Return & Refund Policy excludes or limits any right or remedy that cannot lawfully be excluded or limited.
Skytech Gaming will honor any additional return, refund, or consumer-protection rights required by applicable federal, state, or local law.
Last Updated: September 4, 2026