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Shipping Policy

UPS Ground Estimated Transit Times

Prebuilt Standard Shipping

Processing & Handling: 5-7 Business Day(s), 1-6 Transit Days

📥 Received ⏳ Processing 🏁 Completed
Time between order submission and order received by processing team. Building, testing, packing and shipping your order. Your PC's shipping label has been created and/or already shipped.
1-2 Business Days* 5-10 Business Days* 1-6 Days via Ground Shipping**

Custom Build Standard with Ground Shipping

Processing & Handling: 3-5 Business Day(s), 1-6 Transit Days

📥 Received ⏳ Processing 🏁 Completed
Time between order submission and order received by processing team. Building, testing, packing and shipping your order. Your PC's shipping label has been created and/or already shipped.
1-2 Business Days* 5-10 Business Days* 1-6 Days via Ground Shipping**

Custom Build Expedited with Ground Shipping

Processing & Handling: 1-3 Business Day(s), 1-6 Transit Days

📥 Received ⏳ Processing 🏁 Completed
Time between order submission and order received by processing team. Building, testing, packing and shipping your order. Your PC's shipping label has been created and/or already shipped.
1 Business Days* 2 Business Days* 1-6 Days via Ground Shipping**

* Business days are Monday through Friday, excluding Postal Service observed holidays. Please read the following for a breakdown of shipping methods and times.

** See UPS Ground map for most accurate estimate of transit time. 

International Shipments

Unfortunately, we do not offer international shipping due to recent increases in tariff and import tax in addition to the general cost of international shipping due to the weight of our products.
 
For products purchased outside of the US through an authorized reseller, you will need to contact the retailer or distributor from whom you purchased the product for any returns within the 30-day from purchase period.
 
If you are outside of the return period, please contact Skytech Gaming Customer Support with your proof of purchase and a description of the problem for assistance. Skytech Gaming will not issue a Return Merchandise Authorization (“RMA”) for the PC or its individual components if you are located outside of the US without prior approval. Skytech Gaming will not be responsible for any customs, taxes or duties. The buyer is responsible for any customs, taxes, duties or other fees collected.
 
We apologize for the inconvenience.

REFUNDABLE PROTECTION PLAN

Get peace of mind with Skytech's Refundable Protection Program—extend your coverage, and if you don’t use it, get your money back as store credit!

Terms and Conditions for Skytech Gaming's "Refundable Protection Program"

1. Program Overview: Skytech Gaming offers a 1-year standard warranty on all prebuilt gaming PCs, covering parts and labor. Additionally, customers can purchase the Refundable Protection Program, which extends the warranty coverage beyond the initial year.
2. Coverage Details: The Refundable Protection Program covers both parts and labor for repairs, ensuring the PC is free from defects in materials or workmanship during the extended coverage period.
3. Refund Eligibility: If no claims are made under the Refundable Protection Program during the coverage period, customers are eligible to receive a full refund in the form of store credit. For example, if a customer purchases a $200 Refundable Protection Program, they will receive $200 in store credit.
4. Claiming Store Credit: Customers can claim their store credit by either: Contacting Skytech Gaming's customer service after the warranty period ends to receive the store credit. Receiving an email from Skytech Gaming with a one-time use promo code that can be applied to their account.
5. Promo Code Details: The promo code provided as part of the Refundable Protection Program acts as store credit and can be combined with other offers on the Skytech Gaming website. This store credit is only eligible for purchases made directly through the Skytech Gaming website and cannot be used at other retailers.
6. Exclusions and Limitations: The program does not cover damages resulting from user overclocking, third-party software, or accessories not installed by Skytech Gaming. The company reserves the right to void the warranty for PCs used in cryptocurrency mining or other prohibited activities. The Refundable Protection Program applies only to Skytech-branded products.
7. Additional Conditions: Skytech Gaming may refuse or charge additional fees for returns that do not comply with the outlined conditions. A 10-15% restocking fee may be applied for products returned in used condition, and customers are responsible for shipping costs unless the return is due to a defect covered under the program.

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