1. Price, Enrollment, and Purchase Limits

FastTrack costs 1.5% of the order value used for the checkout calculation. The calculation basis and exact service fee will be displayed before the order is submitted. FastTrack is a one-time purchase for the eligible order, not a subscription or automatically renewing service.

FastTrack is not automatically included. The checkout selection defaults to "No thanks," and the customer must actively select "Add Skytech FastTrack." The service must appear as a separate charge on the final order confirmation.

The following purchase limits apply:

• One PC per order: FastTrack is available only on orders containing exactly one PC. Orders containing two or more PCs are not eligible, even if the customer requests FastTrack for only one PC. Orders containing no PC are also not eligible.
• One FastTrack purchase per customer every 30 days: A customer who purchased FastTrack during the preceding 30 days cannot purchase it on another order until 30 full days have elapsed from the previous FastTrack order's purchase date and time. This limit applies to the purchasing customer across accounts and email addresses.
• Additional purchases remain available: Customers may place other orders without FastTrack during that period and will receive standard shipping-related assistance.

These limits govern purchasing FastTrack, not receiving help on an order for which it was validly purchased. The 30-day interval is not an expiration date or a deadline for reporting a shipping issue. Follow-up requests and a replacement issued to resolve the same order do not count as new FastTrack purchases.

Skytech Gaming will verify purchase eligibility before charging the fee. If Skytech Gaming accepts a FastTrack purchase in error despite these purchase limits, it will honor the purchased service for that order unless the customer agrees to cancel FastTrack for a full service-fee refund. This does not excuse intentional misrepresentation or circumvention of the limits.

2. Eligible Shipping Issues

Subject to these terms, FastTrack applies to the following issues involving shipment of the eligible order from Skytech Gaming to the delivery address:

• A package that Skytech Gaming determines is lost while in carrier transit, based on tracking information, carrier information, or other supporting documentation.
• Physical damage to a product that occurs during shipping.
• A shipment that Skytech Gaming determines cannot be delivered or located based on the available information.

Skytech Gaming may contact the carrier or request preliminary investigation information to verify an issue. Once Skytech Gaming independently verifies an eligible issue, a final carrier loss declaration, claim approval, or reimbursement is not required to initiate a resolution.

Skytech Gaming handles applicable carrier claims directly. Customers do not need to manage the carrier claim themselves but must cooperate with reasonable requests for relevant information or documentation. Skytech Gaming also handles carrier claims through its standard process for customers who do not purchase FastTrack.

3. Situations Not Eligible for FastTrack

FastTrack does not apply to:

• Theft or disappearance after verified delivery to the correct shipping address. Suspected carrier misdelivery remains subject to review; a delivered tracking status alone does not automatically exclude a request.
• Shipping issues caused by incorrect or incomplete shipping information provided by the customer.
• Delivery delays when the available information does not establish that the package is lost or cannot be delivered or located.
• Product defects or failures unrelated to shipping.
• Cosmetic packaging damage when the product itself is not damaged.
• Damage occurring after delivery.
• Damage caused by customer handling, misuse, modification, installation, storage, or transportation.
• Damage resulting from inadequate packaging when a product is shipped or returned by the customer.
• Customer return shipments unless Skytech Gaming expressly confirms in writing that FastTrack applies.
• Orders or destinations where FastTrack was not offered or purchased, subject to the enrollment-error provision in Section 1.
• Any portion of a loss already reimbursed, replaced, refunded, or otherwise resolved by another party.
• Fraudulent, intentionally misleading, or duplicate requests, or requests that cannot reasonably be verified after the customer has had a reasonable opportunity to provide requested information.

These limitations apply to the optional expedited service. They do not eliminate any assistance or remedy otherwise available under Skytech Gaming's standard policies or applicable law.

4. Requesting FastTrack Assistance

Customers should report shipping-related damage to Skytech Gaming Customer Support within 48 hours of delivery.

Requests submitted after 48 hours may require additional verification and will be reviewed based on the circumstances and applicable law. Reporting after 48 hours does not automatically disqualify a request.

For packages believed to be lost in transit, customers should contact Skytech Gaming promptly after discovering the issue.

Skytech Gaming may reasonably request relevant information or documentation, including:

• The order number and customer contact information.
• Photographs or video of the product, shipping box, internal packaging, shipping label, and visible damage, when available and relevant to the reported issue.
• A description of what occurred.
• Confirmation of the delivery address.
• Carrier tracking information.
• Retention or return of the damaged product and packaging that remains available.
• Other information reasonably necessary to verify the issue.

Customers should retain original packaging and damaged items until Skytech Gaming confirms that they may be discarded. Missing packaging does not automatically eliminate remedies available under applicable law.

No product should be returned without prior authorization and, when required, a Return Merchandise Authorization (RMA) number. Skytech Gaming will provide return instructions and arrange prepaid shipping when it requires return of a product for an approved shipping-related resolution.

5. Review and Resolution

Skytech Gaming will review the order, carrier information, supporting documentation, and circumstances of the reported issue.

Standard service: Customers who do not purchase FastTrack receive Skytech Gaming's standard review process, which generally includes waiting for the carrier to conclude its investigation before determining the appropriate resolution, subject to applicable law. Carrier reimbursement is a separate matter and does not override a customer's rights or applicable deadlines.

FastTrack: Customers receive priority review and an independent determination by Skytech Gaming. Requests will be reviewed promptly, and Skytech Gaming will identify any additional information reasonably needed. Once sufficient information verifies an eligible issue, Skytech Gaming will approve and initiate an appropriate replacement, repair, or refund without waiting for the carrier's final investigation result, claim approval, or reimbursement.

The same substantive eligibility standards and available remedies apply to both groups. The FastTrack fee pays for priority handling and earlier initiation of a resolution once the issue is independently verified, not an additional entitlement to compensation.

The appropriate resolution depends on the circumstances, product availability, and applicable law. Store credit may be offered only as an alternative with the customer's agreement. Any refund will be issued to the original payment method where practicable, unless the customer agrees otherwise or applicable law requires a different method.

FastTrack does not waive verification requirements or guarantee an immediate resolution, a particular resolution method, or a specific completion date. Verification may require supporting documents, preliminary carrier information, or inspection of damaged items. If the available information is insufficient, further investigation may be necessary; faster completion is not guaranteed in every case. Replacement delivery and repair completion remain subject to inventory, processing, and transit time. FastTrack does not expedite production or delivery of the original order.

Skytech Gaming may continue the carrier investigation and pursue reimbursement after resolving the customer's issue. A carrier's refusal to reimburse Skytech Gaming does not, by itself, reverse an approved customer resolution. Fraud and duplicate recovery remain subject to Section 6.

Any carrier reimbursement for the same loss belongs to Skytech Gaming only to the extent Skytech Gaming has already repaired, replaced, refunded, or credited the affected merchandise. Customers may not receive duplicate recovery for the same loss.

If the original shipment arrives after Skytech Gaming has issued a replacement or refund for nondelivery, the customer must notify Skytech Gaming promptly. Skytech Gaming will arrange prepaid return shipping for the original merchandise unless another resolution is agreed upon.

6. Fraud and Verification

Skytech Gaming may deny a FastTrack request when available information reasonably indicates fraud, intentional misrepresentation, altered documentation, duplicate recovery, intentional damage, deliberate circumvention of the purchase limits, or failure to cooperate with reasonable verification requests after a reasonable opportunity to do so.

Purchasing FastTrack does not bypass verification. Submission of a request does not guarantee approval. Skytech Gaming will communicate the reason for a denial, and customers may submit additional relevant information for reconsideration through Customer Support.

A decision concerning FastTrack does not, by itself, eliminate any separate remedy available under applicable law.

7. Relationship to Other Policies

FastTrack is not an extended warranty and does not modify Skytech Gaming's standard one-year limited warranty.

Product defects and failures unrelated to shipping remain subject to the Limited Warranty. Returns and refunds remain subject to the Return and Refund Policy, except for the expedited review and resolution process and service-fee terms expressly described here. These FastTrack terms control if another Skytech policy would require a final carrier claim decision or reimbursement before providing a resolution that has already been independently approved under FastTrack.

FastTrack is available only for eligible orders and destinations where it is offered during checkout. Existing geographic shipping restrictions and shipping charges continue to apply.

Purchasing FastTrack is not required to receive shipping-related assistance. Customers who decline it retain all rights and remedies otherwise available. Nothing in these terms limits any right or remedy that cannot lawfully be excluded or limited, including applicable payment-dispute rights.

8. FastTrack Cancellations and Service-Fee Refunds

Customers may cancel FastTrack before the order ships by contacting Skytech Gaming Customer Support for a full refund of the FastTrack fee. Cancellation of the entire order before shipment also includes a refund of that fee.

If Skytech Gaming cannot provide the purchased FastTrack service, or fails to provide the priority handling or independently approved early resolution promised by these terms, it will refund the FastTrack fee. Such a refund does not waive the customer's rights or excuse any other remedy owed.

Otherwise, a FastTrack fee is not automatically refundable solely because no shipping issue occurs, a shipping issue is resolved without a replacement or refund, or the service is not requested. This does not affect any refund required by applicable law or the remedies for failure to deliver the purchased service.

A FastTrack purchase canceled before shipment with the service fee fully refunded does not count toward the 30-day purchase limit.

9. Applicable Version

The FastTrack terms disclosed and accepted at checkout govern that purchase. Later revisions, including new eligibility restrictions, will not retroactively reduce the benefits of an existing purchase. Earlier purchases remain subject to the terms applicable when they were made unless the customer agrees to a change or applicable law requires otherwise.