Warranty Coverage and Eligibility
Skytech Gaming warrants that its desktop PCs will be free from defects in materials and workmanship for a period of one (1) year for parts and one (1) year for labor, beginning on the date of the original retail purchase.
This Limited Warranty applies only to qualifying Skytech systems purchased new by the original retail purchaser directly from Skytech Gaming or an authorized Skytech retailer or reseller. Purchases obtained through an auction, liquidation, salvage sale, used or secondhand sale, or unauthorized reseller are not considered an original retail purchase for purposes of this Limited Warranty unless expressly stated otherwise by Skytech Gaming in writing.
Resale or transfer of a product does not establish a new original retail purchase date or restart the applicable warranty period.
Proof of the original qualifying retail purchase may be required to verify warranty eligibility and the applicable warranty period. Such proof must be sufficient to identify the seller, purchase date, and qualifying Skytech product. A product serial number, by itself, does not constitute proof of purchase or establish the original retail purchase date.
This Limited Warranty covers the original hardware components installed in the PC by Skytech Gaming and defects resulting from materials or workmanship under normal use.
Any separately purchased extended warranty, protection plan, or service contract is subject to the terms applicable to that program and does not modify this Limited Warranty except as expressly stated in the applicable program terms.
What Skytech Gaming Will Do
If a PC or covered component is determined to have a defect in materials or workmanship during the applicable warranty period, Skytech Gaming will, at its option and subject to applicable law:
- Repair the defective component;
- Replace the defective component; or
- Replace the PC when Skytech Gaming determines that repair or component replacement is not reasonably practical.
Approved warranty repairs will be performed without charge for covered parts and labor.
Skytech Gaming may require troubleshooting, diagnostic testing, photographs, system information, or return of the PC or individual component before approving or completing warranty service.
Replacement Parts and Component Availability
Replacement components are subject to availability at the time warranty service is performed.
Skytech Gaming does not guarantee that a replacement component will be the same brand, model, revision, color, appearance, design, or retail value as the original component.
If an original component has been discontinued, is unavailable, or is no longer reasonably obtainable through Skytech Gaming's normal supply channels, Skytech Gaming may substitute a different compatible component that provides the functionality necessary for the proper operation of the PC in its original factory configuration.
Replacement components may differ from the original component in features, specifications, connectors, expansion capabilities, aesthetics, or other characteristics that are not required for the proper operation of the system in its original factory configuration.
Differences in the original and replacement component's retail price, market value, brand, or model do not by themselves entitle the customer to a refund, credit, upgrade, or specific replacement model.
Skytech Gaming is not required to obtain an identical discontinued component from secondary, resale, auction, or used-parts markets unless required by applicable law.
Replacement components may be new or refurbished and will be tested or otherwise verified to be functional prior to installation or shipment.
When an entire PC is replaced, the replacement system may contain different component brands or models and may differ cosmetically from the original system, provided that the replacement restores the functionality required for the covered system, subject to applicable law.
What This Warranty Does Not Cover
This Limited Warranty does not cover damage, defects, or failures caused by:
- Accident, abuse, misuse, neglect, improper handling, or improper storage;
- Drops, impacts, liquid exposure, fire, flood, lightning, power surges, improper electrical power, or other external causes;
- Improper transportation or inadequate packaging by the customer;
- Infestation, excessive contamination, corrosion, or other environmental conditions;
- Normal cosmetic wear that does not affect the operation of the PC;
- Software, malware, viruses, operating system modifications, applications, drivers, or other software not originally supplied by Skytech Gaming;
- Customer overclocking, voltage modification, BIOS modification, or operation of components outside their intended or factory-configured specifications, when such activity causes or contributes to the claimed damage or failure;
- Cryptocurrency mining, commercial mining, sustained computational workloads, or other abnormal or unintended workloads when such use causes or contributes to the claimed damage or failure;
- Improper installation, modification, repair, or removal of components when that activity causes or contributes to the claimed damage or failure;
- Third-party components, accessories, or devices that were not included with or installed in the PC by Skytech Gaming; or
- Damage or malfunction caused by a third-party component, accessory, repair, modification, or service.
A condition excluded under this section does not automatically eliminate warranty coverage for an unrelated covered defect.
Third-Party Parts, Upgrades, and Repairs
Using third-party components, performing an upgrade, or obtaining service from an independent repair provider does not, by itself, void this Limited Warranty.
However, Skytech Gaming is not responsible for defects, damage, or malfunctions caused by the installation, removal, modification, repair, or use of third-party components or services.
Skytech Gaming is also not responsible for the cost of repairs, labor, replacement parts, diagnostic services, or other expenses performed or purchased from a third party without prior authorization from Skytech Gaming, except where reimbursement is required by applicable law.
Customers who intend to modify or upgrade their PC are encouraged to contact Skytech Gaming Customer Support beforehand if they have questions regarding compatibility or potential warranty implications.
Software and Data
This Limited Warranty covers hardware defects and does not provide a warranty for third-party software, applications, games, user-created files, accounts, settings, or other customer data.
Skytech Gaming may provide reasonable troubleshooting assistance for software-related issues but may refer customers to Microsoft, a software developer, component manufacturer, or other appropriate third party when the issue is outside the scope of this Limited Warranty.
Warranty diagnosis or repair may require:
- Reinstallation or reset of Windows;
- Formatting or replacement of a storage device;
- BIOS or firmware updates;
- Resetting system settings; or
- Removal of software or data.
Customers are responsible for backing up all important data before submitting a PC for warranty service.
To the extent permitted by applicable law, Skytech Gaming is not responsible for lost, deleted, corrupted, or inaccessible data resulting from diagnosis, repair, component failure, storage-device replacement, operating-system installation, or other warranty service.
BitLocker and Drive Encryption
Microsoft BitLocker or another drive-encryption system may request a recovery key after certain hardware components are repaired, replaced, reset, or modified. Customers are responsible for maintaining access to their BitLocker or other encryption recovery keys.
Skytech Gaming may be unable to access or preserve data on an encrypted drive if the required recovery key is unavailable.
Included Accessories and Peripherals
Monitors, keyboards, and mice that were included as part of the customer's original Skytech Gaming system purchase are covered during the applicable warranty period unless different warranty terms were provided with the product. Monitors, keyboards, mice, accessories, external devices, or other products purchased separately or added to the system after the original purchase are not covered by this Limited Warranty unless expressly stated otherwise.
Repaired and Replaced Components
A component repaired or replaced under this Limited Warranty remains covered for the remainder of the applicable original warranty period, subject to any extension or tolling required by applicable law. Repair or replacement of a component does not restart the original warranty period unless Skytech Gaming expressly states otherwise in writing or applicable law requires otherwise. Components replaced by Skytech Gaming may be required to be returned and may become the property of Skytech Gaming. If Skytech Gaming provides an advance replacement component and requires return of the defective component, failure to return the requested component within the period specified by Skytech Gaming may result in a charge for the replacement component.
How to Obtain Warranty Service
Customers requesting warranty service should contact Skytech Gaming Customer Support and provide:
- The PC serial number;
- Proof of purchase when requested;
- A description of the problem; and
- Any diagnostic information reasonably requested by Skytech Gaming
Skytech Gaming may first attempt to diagnose or resolve the issue through telephone, email, chat, remote support, troubleshooting instructions, or shipment of an individual replacement component.
If the PC or component must be returned, Skytech Gaming will provide return instructions and, when applicable, a Return Merchandise Authorization ("RMA"). Customers should not ship a PC or component to Skytech Gaming without authorization.
Skytech Gaming Customer Support:
Phone: (888) 370-8882
Email: [email protected]
Packaging and Shipping
Customers are responsible for following the packaging and shipping instructions provided by Skytech Gaming.
The original system packaging should be used when available. If the original packaging is unavailable, the PC must be packaged in a manner reasonably sufficient to protect it during transportation.
Damage caused by inadequate customer packaging is not considered a defect in materials or workmanship and is not covered by this Limited Warranty.
For approved and covered warranty service within the contiguous United States, Skytech Gaming will provide standard shipping assistance in accordance with its warranty-service procedures. Expedited shipping, optional shipping upgrades, special packaging, or shipping expenses incurred without Skytech Gaming authorization are not covered unless required by applicable law.
Alaska, Hawaii, U.S. Territories, and Military Addresses
For warranty service involving Alaska, Hawaii, U.S. territories, APO, FPO, or DPO addresses, additional shipping restrictions or charges may apply.
The customer is responsible for customs charges, taxes, duties, or other government-imposed fees unless applicable law requires otherwise.
Skytech Gaming Customer Support should be contacted before shipping any product from these locations.
Purchases and Warranty Service Outside the United States
Customers located outside the United States should contact the retailer or distributor from whom the PC was purchased for any retailer return or exchange rights.
For warranty assistance outside the retailer's applicable return period, customers may contact Skytech Gaming Customer Support with proof of purchase and a description of the problem.
A PC or component located outside the United States must not be shipped to Skytech Gaming without prior authorization.
Unless otherwise required by applicable law or expressly agreed to by Skytech Gaming, customers located outside the United States are responsible for international shipping charges, customs charges, taxes, duties, brokerage charges, and other fees associated with warranty service.
Limitation of Liability
To the extent permitted by applicable law, Skytech Gaming will not be liable under this Limited Warranty for incidental or consequential damages, including loss of data, loss of use, lost revenue, lost profits, or business interruption arising from a product defect or warranty service.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Nothing in this Limited Warranty excludes or limits any right or remedy that cannot lawfully be excluded or limited.
Your Rights Under State Law
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Skytech Gaming will honor any additional warranty rights or remedies required by applicable federal, state, or local law.