Frequently Asked Questions

General

Do your computers come prebuilt? What is included with my PC?

Your PC comes fully assembled and ready to use. Every PC comes with a setup guide, as well as a power cable, mouse, and keyboard. We currently do not offer monitor cables or speakers/headsets at this time.

Can I upgrade my PC through Skytech Gaming?

Unfortunately, we are not able to offer component upgrade services at this time.

Can my computer come preinstalled with Linux, Windows XP/7/8 instead of Windows 10?

We currently only offer Windows 10 at this time.

Where can I find my activation key?

A Windows 10 digital license is associated with your PC hardware. We do not have OEM stickers or product cards. To see the full key, you need to use a third party program such as ‘Product KeyFinder’. If your Windows is unactivated, please use the ‘Activation Troubleshooter’ in Windows.

Please note that you will have to add the device to your Microsoft Live account to transfer the key after you change motherboards. You can do this by going to Settings > Update & Security > Activation > Add a Microsoft account.

Do your computers come with drivers?

Each computer comes with Windows 10 and hardware drivers. As Windows, Intel, AMD and Nvidia continually update their drivers, you may need to download the latest versions from their respective sites.

Do you have any software for the included Skytech keyboard and mouse?

We do not have any special software for the keyboard or mouse. They are plug and play.

What is the DPI settings for the mouse?

The DPI is as follows: 800 / 1200 / 1600 / 2400.

Does your computer come with a Windows 10 CD? How do I reinstall Windows?

We do not offer support CDs or a Windows 10 CD. You will need a USB flash drive 8GB or greater and access to another computer with internet in order to use Windows’ ‘Media Creation Tool’ and reinstall Windows 10.

Where is my SSD?

Please check to see that you have an M.2 form factor SSD instead of the regular 2.5” SSD. If you are missing any components, please contact Customer Service.

Do your computers come with a DVD drive?

As most gamers nowadays use services such as ‘Steam’ and ‘GOG.COM’ to obtain their games digitally, we have decided to lower the cost of the majority of our products by excluding the DVD drive. Our older ‘Archangel’, ‘Shadow’ and ‘Rampage’ lines are the only models to offer an internal DVD drive. If you do need a DVD drive, external USB drives are available on the internet or brick and mortar stores to purchase. If you by chance receive a driver CD with your PC, you may dispose of it as newer drivers are already pre-installed by our technicians.

Do your computers come with peripherals?

All of our computers come with a keyboard, mouse, and power cable. Depending on the model, it may also come with antennas for the wifi card.

What is an AIO/water cooler?

An AIO, or All-In-One, is a self-contained liquid cooled unit for your CPU or graphics processing unit. They are an easy answer for customers wanting the benefits of liquid cooling in a one-stop, maintenance free solution.

What are the benefits of water cooling?

Watercooling enables your CPU or graphics processing unit to run at lower temperatures while offering a different aesthetic to traditional fan based heatsinks/CPU coolers.

What is Spectre/Meltdown?

Meltdown refers to a vulnerability affecting Intel CPUs that may let programs access the operating system’s memory. This memory may have sensitive information such as passwords. Intel has issued a fix, but it does introduce some CPU overhead. However, this and other fixes should not impact gaming performance as long as you are using Windows 10.

Spectre refers to a vulnerability affecting all modern CPUs, Intel and AMD included. This is because the exploit relies on a behavior that all modern CPUs share. Motherboard manufacturers have released CPU firmware patches in order to mitigate the vulnerabilities. Microsoft, Nvidia, AMD, as well as web browsers such as Firefox, Chrome, Edge and Internet Explorer have also issued some fixes on the operating system, hardware, and software level.

Can I get a specific make/model of graphics card or other component for my computer?

Due to a constantly changing inventory, we cannot ensure that a certain model or manufacturer is used in your machine. We can guarantee that each computer is tested thoroughly before you receive it.

Can I get an entirely custom computer built from Skytech Gaming?

Yes! Please send any bespoke inquiries to support@skytechgaming.com

Do you support overclocking or mining?

We do not officially support user overclocking or mining. Any damage to your components that is a result of user overclock or mining is not covered under our warranty.

Do your power supplies support 220 volt?

Our power supplies should work with both 220 and 240 voltages. There may be a switch on the back of the power supply to change between them. If it does not have a switch, then the power supply is ‘auto range’, meaning it will detect the voltages and use the correct setting automatically.

What is the bundle of unplugged power cables?

You do not need to touch those as they are extra cables from the power supply. We try to bundle them away as they are not necessary for the PC to function as we designed it.

Do you offer sponsorships?

Yes! Please message our social media team on Instagram @skytechgaming for all sponsorship inquiries. We will be in contact with you if interested.

Why can’t I get in touch with a human during customer service hours?

Unfortunately, we are currently experiencing a larger amount of calls and emails than we have been before. We apologize for not getting back in touch with you but we are working on getting as caught up as possible. We thank you for your patience. Please feel free to use our LiveChat option during business hours as that is the best way to get in touch with a person at this time.

Billing/Shipping

What payment options do I have for my PC?

We currently offer debit and credit through Paypal.

Do you offer any financing options?

We offer financing through Bread, a financing company. A short credit check is required before loan acceptance so your credit score may be impacted.

Do you offer military/student/senior discounts?

We do not offer any discounts at the moment.

Where can you ship to?

We ship to any of the 50 states in the US as well as overseas military bases. Our PCs are sold overseas through third party vendors, but please note that we offer limited support for overseas customers. Please see our warranty policies for more detail.

Do you have local pickup options?

Unfortunately, due to COVID-19 we will not be doing local pick-up or drop offs. We apologize for the inconvenience.

Do you deliver locally?

We are not able to deliver locally.

How long does it take to ship out a computer?

Please see our shipping policy at this link.

Where can I find the tracking information for my PC?

You should be able to look up the tracking number in your orders if you purchased a PC from our website. Please note that our current system will have the status as processed until it ships out. 

Warranty/RMA

What is your warranty policy?

Our default policies are as follows:

  • 30-day from Purchase Replacement/Refund Period: You may return it for any reason, though if opened and non-defective we will have to issue a restocking fee and shipping fee.
  • 1-Year Policy on Parts & Repairs: Whether you need replacement parts or your computer sent in for repairs, we will cover it all free of charge. This and the above warranties are voided when you change the following components with non-Skytech Gaming issued components: motherboard, CPU, RAM, and GPU.
  • Lifetime Technical Support: We will answer any question, technical or not for the lifetime of your PC.

For more details, please see our Warranty page here.

I’ve returned my PC for a refund, when can I expect to receive the refund?

Typically, after we receive the PC at our warehouse, it currently takes up to 5-7 business days for the return to be processed and the refund issued to your original payment method.

Do I need to register my computer for the warranty to be valid?

No, just contact us with any problem you may have.

My order is missing a component/accessories.

Please contact our customer service and we will be glad to assist you.

What are your support hours?

Phone support is available Mon-Friday, 9:00am – 6:00pm Pacific.

Email support is available Mon-Friday, 9:00am – 6:00pm Pacific.

If we are unable to answer your call, please leave a voice message with your name and a description of the problem and we will call you back as soon as we can.

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